What services does Advocare Netherlands provide for customer advocacy?

Advocare Netherlands focuses on helping businesses strengthen advocacy through better customer experiences, review handling, and referral-friendly processes. The work is typically tailored to how customers talk about the brand, with practical support that encourages trust and loyalty without sounding scripted.

What is included in a typical customer-advocacy scope?

A typical scope includes looking at the customer journey, identifying moments where advocacy can be encouraged, and shaping clear actions around reviews and referrals. Depending on the engagement, it may also include message guidance, feedback handling, and simple ways to support stronger relationships with customers in the Netherlands.

How is pricing for Advocare Netherlands usually calculated for customer-advocacy work?

Pricing is typically based on the scope of the advocacy work, the number of channels involved, and how much hands-on support is needed to build reviews, referrals, trust, and loyalty. A smaller, focused engagement will usually cost less than a broader program that includes messaging, outreach, and ongoing coordination.

What factors can change the final quote for a customer-advocacy project?

The final quote can change depending on the current state of your customer relationships, the amount of content or setup required, and how quickly you want the work completed. If the project needs deeper planning, more internal alignment, or extra follow-up to support reviews and referrals, that will normally be reflected in the fee.

How can I contact Advocare Netherlands to get started with customer advocacy support?

You can reach out through the contact form, email, or phone if those details are listed on the site. Once your message comes in, the team will usually ask a few simple questions about your goals, current customer feedback, and the kind of advocacy or review support you want to build.

Privacy Policy of Advocare Customer Advocacy B.V.

Effective date: July 21, 2026

1. Introduction and company information

This Privacy Policy explains how Advocare Customer Advocacy B.V. (“Advocare Customer Advocacy B.V.,” “we,” “us,” or “our”) collects, uses, discloses, transfers, and protects personal data in connection with our customer-advocacy services and related communications.

Advocare Customer Advocacy B.V. is the data controller for the personal data described in this Privacy Policy, unless we explicitly state otherwise.

Contact details:
Advocare Customer Advocacy B.V.
Molenwerf 20, 1911 DB Uitgeest, Netherlands
Email: [email protected]
Phone: +31 20 794 2861

This Privacy Policy applies to personal data processed by Advocare Customer Advocacy B.V. through our website, email communications, contact forms, customer support channels, advocacy programs, events, surveys, and other business interactions.

2. Data collection and processing

We may collect and process the following categories of personal data, depending on your relationship with us and the services involved:

Identification and contact data: name, job title, company name, business address, email address, phone number, and other contact details.
Communication data: messages, inquiries, feedback, survey responses, support requests, notes from calls or meetings, and correspondence.
Customer-advocacy data: testimonials, reviews, case study contributions, reference participation, event participation, satisfaction feedback, and advocacy-related preferences.
Technical data: IP address, browser type, device information, operating system, language settings, access times, and website usage data.
Transaction and service data: service requests, billing or administrative information, contract details, and records of our business relationship.
Marketing and preference data: communication preferences, consent choices, and responses to marketing or promotional communications.
Any other data you provide voluntarily: for example, information submitted in forms, surveys, or through direct communication with us.

We may collect personal data directly from you, automatically through our website and digital tools, and from third parties such as business partners, service providers, public sources, or your employer where relevant to our services.

3. Purpose of data processing

We process personal data for the following purposes:

to provide and manage our customer-advocacy services;
to communicate with you and respond to inquiries;
to coordinate testimonials, references, case studies, surveys, and other advocacy activities;
to maintain business relationships and manage accounts, contracts, and administration;
to improve our services, website, processes, and customer experience;
to send service messages, updates, and, where permitted, marketing communications;
to analyze usage, performance, and engagement with our website and communications;
to comply with legal obligations, regulatory requirements, and lawful requests;
to establish, exercise, or defend legal claims;
to protect the security, integrity, and functionality of our systems and services.

4. Legal basis for processing

We process personal data only where we have a valid legal basis. Depending on the context, our legal bases may include:

Consent: where you have given us clear permission to process your personal data for a specific purpose, such as optional marketing or publication of a testimonial.
Contractual necessity: where processing is necessary to enter into or perform a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: where processing is necessary for our legitimate business interests, such as providing customer-advocacy services, maintaining business relationships, securing our systems, or improving our services, provided your interests and fundamental rights do not override those interests.
Legal obligation: where processing is required to comply with applicable laws, regulations, or lawful requests.

Where required by law, we will ask for your consent before processing your personal data.

5. Data sharing and third parties

We may share personal data with third parties only when necessary and in accordance with applicable law. Such recipients may include:

Service providers: hosting providers, IT support, analytics providers, communication tools, CRM platforms, and other vendors that support our operations;
Business partners and clients: where sharing is necessary to deliver customer-advocacy services, subject to appropriate safeguards;
Professional advisers: lawyers, accountants, auditors, insurers, and consultants;
Authorities and regulators: courts, law enforcement, tax authorities, or other public bodies where required by law or necessary to protect rights;
Corporate transactions: if we undergo a merger, acquisition, reorganization, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable legal requirements.

We require third parties that process personal data on our behalf to implement appropriate technical and organizational measures and to process personal data only according to our instructions and applicable law.

6. Data transfer to third countries

Because some of our service providers or business partners may be located outside the European Economic Area (EEA), personal data may be transferred to countries that may not provide the same level of data protection as your home country.

Where such transfers occur, Advocare Customer Advocacy B.V. will take appropriate safeguards to protect your personal data, which may include:

transfers to countries recognized as providing an adequate level of protection;
standard contractual clauses or other approved transfer mechanisms;
additional technical, contractual, or organizational safeguards as necessary.

7. Storage duration

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

In determining retention periods, we consider:

the nature and sensitivity of the data;
the purposes of processing;
legal, accounting, or reporting obligations;
the time needed to resolve disputes or enforce agreements;
whether you withdraw consent or object to processing, where applicable.

When personal data is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable law and our retention practices.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal data:

Right of access: to request confirmation whether we process your personal data and to obtain a copy of that data;
Right to rectification: to request correction of inaccurate or incomplete personal data;
Right to erasure: to request deletion of your personal data in certain circumstances;
Right to restriction: to request restriction of processing in certain situations;
Right to data portability: to receive personal data you provided to us in a structured, commonly used, machine-readable format and, where technically feasible, to have it transferred to another controller;
Right to object: to object to processing based on legitimate interests or for direct marketing purposes;
Right not to be subject to automated decision-making: where applicable, to not be subject to decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise your rights, please contact us using the details in the Contact information section below. We may need to verify your identity before responding to your request. We will respond within the time limits required by applicable law.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we will stop the relevant processing unless we have another lawful basis to continue processing. You may withdraw consent by contacting us at [email protected].

10. Right to complain

If you believe that our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority.

Without prejudice to that right, we encourage you to contact Advocare Customer Advocacy B.V. first so that we may address your concern directly and promptly.

11. Data security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

These measures may include, as appropriate:

access controls and authentication procedures;
encryption in transit and, where appropriate, at rest;
network and endpoint security measures;
regular backups and recovery procedures;
staff confidentiality obligations and security awareness practices;
vendor due diligence and contractual safeguards;
monitoring and incident response procedures.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

12. Contact information

If you have questions, requests, or concerns about this Privacy Policy or our processing of personal data, please contact:

Advocare Customer Advocacy B.V.
Molenwerf 20, 1911 DB Uitgeest, Netherlands
Email: [email protected]
Phone: +31 20 794 2861

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

When we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website or using other appropriate communication methods. The “Effective date” at the top of this policy indicates when it was last updated.

We encourage you to review this Privacy Policy periodically to stay informed about how Advocare Customer Advocacy B.V. processes personal data.

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